Utilities Regulatory Commission
Complaints Form
This complaint form information is necessary for us to investigate your complaint. Please fill out all the required fields and provide us with as much detail as possible.
Lodge with your provider first
It is important that you lodge your complaint with the service provider before submitting it to the Utilities Regulatory Commission for consideration. Proceed to complete this form if you have lodged your complaint with the service provider and you are still not happy with the way it was dealt with.
Under regulation 30 of the Electricity (Consumer Service) Regulations 2024, each complaint must be given a unique reference number and resolved within 14 days of filing. If the licensee fails to respond in time, or you are not satisfied, the complaint may be escalated to the URC, which must resolve it within 30 days.