{"id":8,"date":"2026-09-01T07:24:51","date_gmt":"2026-09-01T07:24:51","guid":{"rendered":"https:\/\/switch.sc\/dev\/urc\/home\/"},"modified":"2026-09-01T07:24:51","modified_gmt":"2026-09-01T07:24:51","slug":"home","status":"publish","type":"page","link":"https:\/\/switch.sc\/dev\/urc\/","title":{"rendered":"Home"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8\" class=\"elementor elementor-8\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f469a3 hero e-con-full e-flex e-con e-parent\" data-id=\"9f469a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27196ca eyebrow elementor-widget elementor-widget-heading\" data-id=\"27196ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Electricity \u00b7 Water \u00b7 Sewerage<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc6bca elementor-widget elementor-widget-heading\" data-id=\"4cc6bca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fair, reliable and affordable utilities for Seychelles.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13bf430 elementor-widget elementor-widget-text-editor\" data-id=\"13bf430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Commission regulates the electricity, water and sewerage sectors \u2014 setting standards, licensing providers and protecting consumers across the islands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1973324 btns e-con-full e-flex e-con e-parent\" data-id=\"1973324\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d5760 btn btn-a elementor-widget elementor-widget-button\" data-id=\"a2d5760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/consumer\/consumer-rights-obligations\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Know your rights<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-076c52b btn btn-b elementor-widget elementor-widget-button\" data-id=\"076c52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/licensing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply for a licence<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-heroslider elementor-widget elementor-widget-text-editor\" data-id=\"heroslider\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"urc-slider\" role=\"region\" aria-label=\"Featured images\"><div class=\"urc-slide on\" style=\"background-image:url(https:\/\/switch.sc\/dev\/urc\/wp-content\/uploads\/2026\/09\/urc-slider-1.jpg)\" data-credit=\"\" aria-hidden=\"true\"><\/div><div class=\"urc-slide\" style=\"background-image:url(https:\/\/switch.sc\/dev\/urc\/wp-content\/uploads\/2026\/09\/slide-wind-mahe.jpg)\" data-credit=\"Photo: Norbert Nagel \u00b7 CC BY-SA 4.0\" aria-hidden=\"true\"><\/div><div class=\"urc-slide\" style=\"background-image:url(https:\/\/switch.sc\/dev\/urc\/wp-content\/uploads\/2026\/09\/slide-praslin-power.jpg)\" data-credit=\"Photo: A. Savin \u00b7 Free Art License\" aria-hidden=\"true\"><\/div><div class=\"urc-slide\" style=\"background-image:url(https:\/\/switch.sc\/dev\/urc\/wp-content\/uploads\/2026\/09\/service-spvep.jpg)\" data-credit=\"\" aria-hidden=\"true\"><\/div><div class=\"urc-slide-tint\" aria-hidden=\"true\"><\/div><p class=\"urc-slide-credit\"><\/p><div class=\"urc-slide-ui\"><button type=\"button\" class=\"urc-slide-nav\" data-dir=\"prev\" aria-label=\"Previous image\">&#8249;<\/button><div class=\"urc-dots\" role=\"tablist\"><button type=\"button\" role=\"tab\" class=\"urc-dot on\" aria-label=\"Victoria harbour and the Providence industrial zone\"><\/button><button type=\"button\" role=\"tab\" class=\"urc-dot\" aria-label=\"Wind turbines on the coast at Mah\u00e9\"><\/button><button type=\"button\" role=\"tab\" class=\"urc-dot\" aria-label=\"Praslin Power Station from the air\"><\/button><button type=\"button\" role=\"tab\" class=\"urc-dot\" aria-label=\"Solar photovoltaic panels\"><\/button><\/div><button type=\"button\" class=\"urc-slide-nav\" data-dir=\"next\" aria-label=\"Next image\">&#8250;<\/button><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec93765 rail e-con-full e-flex e-con e-parent\" data-id=\"ec93765\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-828e91b rail-in e-con-full e-flex e-con e-parent\" data-id=\"828e91b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a938c84 rail-card e-con-full e-flex e-con e-parent\" data-id=\"a938c84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1244a6b rt elementor-widget elementor-widget-heading\" data-id=\"1244a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Electricity tariffs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04c1fc8 rd elementor-widget elementor-widget-text-editor\" data-id=\"04c1fc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Approved rates and how they are set.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3736c13 rail-card e-con-full e-flex e-con e-parent\" data-id=\"3736c13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b37192 rt elementor-widget elementor-widget-heading\" data-id=\"5b37192\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Licence register<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12a2603 rd elementor-widget elementor-widget-text-editor\" data-id=\"12a2603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Who is licensed to operate, and for what.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56d9934 rail-card e-con-full e-flex e-con e-parent\" data-id=\"56d9934\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7acb7e1 rt elementor-widget elementor-widget-heading\" data-id=\"7acb7e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Forms &amp; downloads<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ee87a rd elementor-widget elementor-widget-text-editor\" data-id=\"d8ee87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Applications, guidance notes, templates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42f3735 rail-card e-con-full e-flex e-con e-parent\" data-id=\"42f3735\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f2af3d rt elementor-widget elementor-widget-heading\" data-id=\"6f2af3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Consumer rights<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0488b4 rd elementor-widget elementor-widget-text-editor\" data-id=\"b0488b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>What you are entitled to expect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d429023 welcome e-con-full e-flex e-con e-parent\" data-id=\"d429023\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a53ed5f two e-con-full e-flex e-con e-parent\" data-id=\"a53ed5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b602d58 wel-main e-con-full e-flex e-con e-parent\" data-id=\"b602d58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3bfd10 sec-label elementor-widget elementor-widget-heading\" data-id=\"d3bfd10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Who we are<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30dede5 elementor-widget elementor-widget-heading\" data-id=\"30dede5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Welcome<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97691a8 lede elementor-widget elementor-widget-text-editor\" data-id=\"97691a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Utilities Regulatory Commission is responsible for regulating the activities of the regulated sectors \u2014 electricity, water and sewerage \u2014 for adequate, reliable, cost effective and affordable services while protecting and conserving the environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d920b mandate-head elementor-widget elementor-widget-heading\" data-id=\"d5d920b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The mandate of the Commission<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aebae01 elementor-widget elementor-widget-text-editor\" data-id=\"aebae01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"mandate\"><li>Maintain efficient structure for the regulated sectors to ensure their economic feasibility.<\/li><li>Encourage investments and infrastructure development in the regulated sectors.<\/li><li>Improve the standards of service and quality of services supplied by service providers.<\/li><li>Promote fair competition and efficiency among service providers.<\/li><li>Protect consumer interests and ensure availability of high-quality, affordable services.<\/li><li>Facilitate sustainable sector growth through sound regulations.<\/li><li>Comply with policies and strategies adopted by the Government in relation to any regulated sector.<\/li><li>Promote the use of renewable energy, water and energy efficiency.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb17489 aside e-con-full e-flex e-con e-parent\" data-id=\"bb17489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f629591 stat e-con-full e-flex e-con e-parent\" data-id=\"f629591\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-288a1a1 n elementor-widget elementor-widget-heading\" data-id=\"288a1a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2023<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64db006 k elementor-widget elementor-widget-heading\" data-id=\"64db006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Established<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96bb5f3 d elementor-widget elementor-widget-text-editor\" data-id=\"96bb5f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Successor to the Seychelles Energy Commission.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e772507 re e-con-full e-flex e-con e-parent\" data-id=\"e772507\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36ab45b elementor-widget elementor-widget-heading\" data-id=\"36ab45b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Renewable Energy<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7372692 elementor-widget elementor-widget-text-editor\" data-id=\"7372692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Promoting sustainable energy for Seychelles through licensing, authorisation and tariff regulation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26983d8 dl e-con-full e-flex e-con e-parent\" data-id=\"26983d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47517bc elementor-widget elementor-widget-heading\" data-id=\"47517bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Annual Report 2025<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46fae0d elementor-widget elementor-widget-text-editor\" data-id=\"46fae0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Commission\u2019s activities, determinations and sector performance over the reporting year.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01f3e41 dl-link elementor-widget elementor-widget-button\" data-id=\"01f3e41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c78e0d3 meta elementor-widget elementor-widget-text-editor\" data-id=\"c78e0d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>PDF \u00b7 3.4 MB \u00b7 published Nov 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d611875 services e-con-full e-flex e-con e-parent\" data-id=\"d611875\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-22188e9 svc-head e-con-full e-flex e-con e-parent\" data-id=\"22188e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09dfa89 sec-label elementor-widget elementor-widget-heading\" data-id=\"09dfa89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">What we do<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4748291 elementor-widget elementor-widget-heading\" data-id=\"4748291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb6a71 elementor-widget elementor-widget-text-editor\" data-id=\"5eb6a71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Three routes into the Commission \u2014 for installers, licensees and consumers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6898785 cards e-con-full e-flex e-con e-parent\" data-id=\"6898785\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d96222e svc-card e-con-full e-flex e-con e-parent\" data-id=\"d96222e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-svcshot0 elementor-widget elementor-widget-text-editor\" data-id=\"svcshot0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a class=\"shot\" href=\"https:\/\/switch.sc\/dev\/urc\/spvep\/\" aria-label=\"Solar Photo Voltaic Endorsement Program\"><img src=\"https:\/\/switch.sc\/dev\/urc\/wp-content\/uploads\/2026\/09\/service-spvep.jpg\" alt=\"Solar photovoltaic panels at sunrise\" loading=\"lazy\" decoding=\"async\"><span class=\"shot-over\"><span class=\"shot-title\">Solar Photo Voltaic Endorsement Program<\/span><span class=\"shot-blurb\">Standards, endorsement criteria and the register of approved suppliers and installers.<\/span><span class=\"shot-cue\">See more &rarr;<\/span><\/span><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-160ff57 elementor-widget elementor-widget-heading\" data-id=\"160ff57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Solar Photo Voltaic Endorsement Program<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3898491 elementor-widget elementor-widget-text-editor\" data-id=\"3898491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SPVEP for suppliers and installers, ensuring quality standards and technical compliance for solar PV systems in Seychelles since 2017.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ec81a7 go elementor-widget elementor-widget-button\" data-id=\"9ec81a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/spvep\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See more \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ef3d23 svc-card e-con-full e-flex e-con e-parent\" data-id=\"3ef3d23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-svcshot1 elementor-widget elementor-widget-text-editor\" data-id=\"svcshot1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a class=\"shot\" href=\"https:\/\/switch.sc\/dev\/urc\/licensing\/\" aria-label=\"Licensing and Authorisation\"><img src=\"https:\/\/switch.sc\/dev\/urc\/wp-content\/uploads\/2026\/09\/service-licensing.jpg\" alt=\"Signing a licence application across a desk\" loading=\"lazy\" decoding=\"async\"><span class=\"shot-over\"><span class=\"shot-title\">Licensing and Authorisation<\/span><span class=\"shot-blurb\">Who needs a licence, how to apply, and the conditions that come with one.<\/span><span class=\"shot-cue\">See more &rarr;<\/span><\/span><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1abbc32 elementor-widget elementor-widget-heading\" data-id=\"1abbc32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Licensing and Authorisation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78398d8 elementor-widget elementor-widget-text-editor\" data-id=\"78398d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Issuing licences, permits and authorisations for entities operating within regulated utility sectors in Seychelles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-541b285 go elementor-widget elementor-widget-button\" data-id=\"541b285\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/licensing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See more \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd6d161 svc-card e-con-full e-flex e-con e-parent\" data-id=\"fd6d161\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-svcshot2 elementor-widget elementor-widget-text-editor\" data-id=\"svcshot2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a class=\"shot\" href=\"https:\/\/switch.sc\/dev\/urc\/complaints\/\" aria-label=\"Consumer Complaints\"><img src=\"https:\/\/switch.sc\/dev\/urc\/wp-content\/uploads\/2026\/09\/service-complaints.jpg\" alt=\"An electric vehicle charging at a public charge point\" loading=\"lazy\" decoding=\"async\"><span class=\"shot-over\"><span class=\"shot-title\">Consumer Complaints<\/span><span class=\"shot-blurb\">How to raise a complaint against a provider and what happens at each stage.<\/span><span class=\"shot-cue\">See more &rarr;<\/span><\/span><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c83a3 elementor-widget elementor-widget-heading\" data-id=\"c4c83a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Consumer Complaints<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d62d253 elementor-widget elementor-widget-text-editor\" data-id=\"d62d253\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Submit a complaint against a regulated utility provider and track resolution through our transparent process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee87ff3 go elementor-widget elementor-widget-button\" data-id=\"ee87ff3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/complaints\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See more \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47b2dd3 figures e-con-full e-flex e-con e-parent\" data-id=\"47b2dd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ea0e2d fig-head e-con-full e-flex e-con e-parent\" data-id=\"3ea0e2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56d56d2 elementor-widget elementor-widget-heading\" data-id=\"56d56d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The sectors we regulate<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d116b note elementor-widget elementor-widget-text-editor\" data-id=\"39d116b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Placeholder figures \u2014 to be supplied by URC<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd513be figs e-con-full e-flex e-con e-parent\" data-id=\"cd513be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9cbb18c fig-card e-con-full e-flex e-con e-parent\" data-id=\"9cbb18c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d57636f v elementor-widget elementor-widget-heading\" data-id=\"d57636f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d49deca l elementor-widget elementor-widget-text-editor\" data-id=\"d49deca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Regulated sectors: electricity, water, sewerage<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73eedc4 fig-card e-con-full e-flex e-con e-parent\" data-id=\"73eedc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa86cfd v elementor-widget elementor-widget-heading\" data-id=\"aa86cfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">115<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c0478 l elementor-widget elementor-widget-text-editor\" data-id=\"36c0478\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Endorsed solar PV suppliers and installers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43eb84f fig-card e-con-full e-flex e-con e-parent\" data-id=\"43eb84f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4763b2 v elementor-widget elementor-widget-heading\" data-id=\"c4763b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2017<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b491f7 l elementor-widget elementor-widget-text-editor\" data-id=\"0b491f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SPVEP operating since<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79667b6 fig-card e-con-full e-flex e-con e-parent\" data-id=\"79667b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9db058d v elementor-widget elementor-widget-heading\" data-id=\"9db058d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">98%<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef5e10 l elementor-widget elementor-widget-text-editor\" data-id=\"9ef5e10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Complaints resolved within service standard<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf4dba0 news e-con-full e-flex e-con e-parent\" data-id=\"bf4dba0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d5206ae news-grid e-con-full e-flex e-con e-parent\" data-id=\"d5206ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-28c545e news-main e-con-full e-flex e-con e-parent\" data-id=\"28c545e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-243d5f8 sec-label elementor-widget elementor-widget-heading\" data-id=\"243d5f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Transparency<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a6a77a elementor-widget elementor-widget-heading\" data-id=\"4a6a77a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Decisions &amp; public notices<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0155170 sub elementor-widget elementor-widget-text-editor\" data-id=\"0155170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Determinations, consultations and notices published by the Commission.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c6db10 elementor-widget elementor-widget-text-editor\" data-id=\"2c6db10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"chips\"><span class=\"chip-b on\">All<\/span><span class=\"chip-b\">Decisions<\/span><span class=\"chip-b\">Consultations<\/span><span class=\"chip-b\">Public notices<\/span><span class=\"chip-b\">2026<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-785fdc4 dlist e-con-full e-flex e-con e-parent\" data-id=\"785fdc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e16dd8 dec-item e-con-full e-flex e-con e-parent\" data-id=\"3e16dd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0eedf7 date elementor-widget elementor-widget-heading\" data-id=\"c0eedf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">12 Aug 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1dc529 elementor-widget elementor-widget-text-editor\" data-id=\"c1dc529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"ttl\">Electricity tariff determination 2026\u20132027<span>Final decision following public consultation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f758b52 pill p-dec elementor-widget elementor-widget-heading\" data-id=\"f758b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Decision<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ffcae0 dec-item e-con-full e-flex e-con e-parent\" data-id=\"9ffcae0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb3dc4 date elementor-widget elementor-widget-heading\" data-id=\"cdb3dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">28 Jul 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e72e644 elementor-widget elementor-widget-text-editor\" data-id=\"e72e644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"ttl\">Draft licensing framework for independent power producers<span>Open for written submissions until 30 September.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f08b66 pill p-con elementor-widget elementor-widget-heading\" data-id=\"1f08b66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Consultation<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3e4eac dec-item e-con-full e-flex e-con e-parent\" data-id=\"b3e4eac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3764ee7 date elementor-widget elementor-widget-heading\" data-id=\"3764ee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">14 Jul 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea0c67 elementor-widget elementor-widget-text-editor\" data-id=\"7ea0c67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"ttl\">Quality of supply standards \u2014 water and sewerage<span>Reporting requirements for licensed providers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6854d pill p-dec elementor-widget elementor-widget-heading\" data-id=\"5c6854d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Decision<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd12a11 dec-item e-con-full e-flex e-con e-parent\" data-id=\"cd12a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a54fc6 date elementor-widget elementor-widget-heading\" data-id=\"3a54fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">02 Jun 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29cc778 elementor-widget elementor-widget-text-editor\" data-id=\"29cc778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"ttl\">Review of the Solar PV Endorsement Program<span>Consultation on revised technical criteria.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d189cf0 pill p-con elementor-widget elementor-widget-heading\" data-id=\"d189cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Consultation<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b55a69 more elementor-widget elementor-widget-button\" data-id=\"3b55a69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/decisions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">All decisions and notices \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3beec77 side-panel e-con-full e-flex e-con e-parent\" data-id=\"3beec77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-968fb70 ph elementor-widget elementor-widget-heading\" data-id=\"968fb70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Upcoming<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-180a4cc ev-item e-con-full e-flex e-con e-parent\" data-id=\"180a4cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7920b elementor-widget elementor-widget-text-editor\" data-id=\"6d7920b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"d\"><div class=\"m\">Sep<\/div><div class=\"n\">18<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57e7260 elementor-widget elementor-widget-text-editor\" data-id=\"57e7260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"t\">Public consultation hearing<span>Unity House, Victoria \u00b7 09:30<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-901841e ev-item e-con-full e-flex e-con e-parent\" data-id=\"901841e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dec70e elementor-widget elementor-widget-text-editor\" data-id=\"2dec70e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"d\"><div class=\"m\">Oct<\/div><div class=\"n\">02<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b903f95 elementor-widget elementor-widget-text-editor\" data-id=\"b903f95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"t\">Licensee compliance briefing<span>Online \u00b7 14:00<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad1f2b9 ev-item e-con-full e-flex e-con e-parent\" data-id=\"ad1f2b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9953ce7 elementor-widget elementor-widget-text-editor\" data-id=\"9953ce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"d\"><div class=\"m\">Oct<\/div><div class=\"n\">21<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209ed21 elementor-widget elementor-widget-text-editor\" data-id=\"209ed21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"t\">Solar PV installer workshop<span>Praslin \u00b7 10:00<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a10c3d1 ev-item e-con-full e-flex e-con e-parent\" data-id=\"a10c3d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58ef9ce elementor-widget elementor-widget-text-editor\" data-id=\"58ef9ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"d\"><div class=\"m\">Nov<\/div><div class=\"n\">06<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d882a elementor-widget elementor-widget-text-editor\" data-id=\"60d882a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"t\">Annual report publication<span>urc.sc\/resources<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52036c0 consumer e-con-full e-flex e-con e-parent\" data-id=\"52036c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ab6260a con-grid e-con-full e-flex e-con e-parent\" data-id=\"ab6260a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-571eb73 con-main e-con-full e-flex e-con e-parent\" data-id=\"571eb73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-655e884 sec-label elementor-widget elementor-widget-heading\" data-id=\"655e884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">For consumers<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c39e3 elementor-widget elementor-widget-heading\" data-id=\"d1c39e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">If something goes wrong with your utility service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2335f53 elementor-widget elementor-widget-text-editor\" data-id=\"2335f53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Commission handles complaints against regulated electricity, water and sewerage providers when they cannot be resolved directly. The process is free and the outcome is published in aggregate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04bf6ae btn btn-a elementor-widget elementor-widget-button\" data-id=\"04bf6ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/switch.sc\/dev\/urc\/complaints\/#complaint-form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start a complaint<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-178e659 steps e-con-full e-flex e-con e-parent\" data-id=\"178e659\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a88587 step-item e-con-full e-flex e-con e-parent\" data-id=\"1a88587\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9419c0 sn elementor-widget elementor-widget-heading\" data-id=\"c9419c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bfacae elementor-widget elementor-widget-text-editor\" data-id=\"4bfacae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"st\">Contact your provider first<\/p><p class=\"sd\">Most issues are resolved directly. Keep a record of your reference number.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c4debb step-item e-con-full e-flex e-con e-parent\" data-id=\"1c4debb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d14013d sn elementor-widget elementor-widget-heading\" data-id=\"d14013d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">02<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3476fb4 elementor-widget elementor-widget-text-editor\" data-id=\"3476fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"st\">Submit to the Commission<\/p><p class=\"sd\">If unresolved after 30 days, send us the details and your reference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1a16ab step-item e-con-full e-flex e-con e-parent\" data-id=\"f1a16ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57e1948 sn elementor-widget elementor-widget-heading\" data-id=\"57e1948\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69f080e elementor-widget elementor-widget-text-editor\" data-id=\"69f080e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"st\">Assessment<\/p><p class=\"sd\">We review the complaint against the licence conditions and service standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15648cd step-item e-con-full e-flex e-con e-parent\" data-id=\"15648cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b454c8c sn elementor-widget elementor-widget-heading\" data-id=\"b454c8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">04<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f688e16 elementor-widget elementor-widget-text-editor\" data-id=\"f688e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"st\">Determination<\/p><p class=\"sd\">You receive a written outcome, and the provider is required to act on it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":0,"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"wp:attachment":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}