{"id":19,"date":"2026-09-01T07:24:54","date_gmt":"2026-09-01T07:24:54","guid":{"rendered":"https:\/\/switch.sc\/dev\/urc\/complaints\/"},"modified":"2026-09-07T07:52:59","modified_gmt":"2026-09-07T07:52:59","slug":"complaints","status":"publish","type":"page","link":"https:\/\/switch.sc\/dev\/urc\/complaints\/","title":{"rendered":"Complaints Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19\" class=\"elementor elementor-19\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf00con page-el e-con-full e-flex e-con e-parent\" data-id=\"cf00con\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf01intro elementor-widget elementor-widget-text-editor\" data-id=\"cf01intro\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lead\">This complaint form information is necessary for us to investigate your complaint. Please fill out all the required fields and provide us with as much detail as possible.<\/p><div class=\"urc-callout\"><h3>Lodge with your provider first<\/h3><p>It is important that you lodge your complaint with the service provider before submitting it to the Utilities Regulatory Commission for consideration. Proceed to complete this form if you have lodged your complaint with the service provider and you are still not happy with the way it was dealt with.<\/p><\/div><p>Under regulation 30 of the Electricity (Consumer Service) Regulations 2024, each complaint must be given a unique reference number and resolved within 14 days of filing. If the licensee fails to respond in time, or you are not satisfied, the complaint may be escalated to the URC, which must resolve it within 30 days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf02head elementor-widget elementor-widget-text-editor\" data-id=\"cf02head\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"urc-secthead\"><h2>Complaints form<\/h2><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf03form elementor-widget elementor-widget-shortcode\" data-id=\"cf03form\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<div class=\"urc-form-wrap\" id=\"complaint-form\">\n\t\t\n\t\t\n\t\t<form class=\"urc-form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"https:\/\/switch.sc\/dev\/urc\/complaints\/\">\n\t\t\t<input type=\"hidden\" id=\"urc_complaint_nonce\" name=\"urc_complaint_nonce\" value=\"c5a75d3fa3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/dev\/urc\/wp-json\/wp\/v2\/pages\/19\" \/>\n\t\t\t<h3 class=\"urc-form-legend\">Your details<\/h3>\n\n\t\t\t<p class=\"urc-field\">\n\t\t\t\t<label for=\"urc_c_name\">Name(s) <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t<input type=\"text\" id=\"urc_c_name\" name=\"urc_c_name\" required value=\"\">\n\t\t\t<\/p>\n\n\t\t\t<p class=\"urc-field\">\n\t\t\t\t<label for=\"urc_c_address\">Address <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t<textarea id=\"urc_c_address\" name=\"urc_c_address\" rows=\"3\" required><\/textarea>\n\t\t\t<\/p>\n\n\t\t\t<div class=\"urc-field-row\">\n\t\t\t\t<p class=\"urc-field\">\n\t\t\t\t\t<label for=\"urc_c_email\">Email <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"urc_c_email\" name=\"urc_c_email\" required value=\"\">\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"urc-field\">\n\t\t\t\t\t<label for=\"urc_c_phone\">Phone <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"tel\" id=\"urc_c_phone\" name=\"urc_c_phone\" required value=\"\">\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t<h3 class=\"urc-form-legend\">The complaint<\/h3>\n\n\t\t\t<div class=\"urc-field-row\">\n\t\t\t\t<p class=\"urc-field\">\n\t\t\t\t\t<label for=\"urc_c_org\">Organisation complained against <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"urc_c_org\" name=\"urc_c_org\" required value=\"\">\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"urc-field\">\n\t\t\t\t\t<label for=\"urc_c_district\">Service district \/ office <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"urc_c_district\" name=\"urc_c_district\" required value=\"\">\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"urc-field-row\">\n\t\t\t\t<p class=\"urc-field\">\n\t\t\t\t\t<label for=\"urc_c_account\">PUC customer number <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"urc_c_account\" name=\"urc_c_account\" required value=\"\">\n\t\t\t\t<\/p>\n\t\t\t\t<p class=\"urc-field\">\n\t\t\t\t\t<label for=\"urc_c_customer\">Customer full name <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"urc_c_customer\" name=\"urc_c_customer\" required value=\"\">\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t<p class=\"urc-field\">\n\t\t\t\t<label for=\"urc_c_category\">Complaint category <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t<select id=\"urc_c_category\" name=\"urc_c_category\" required>\n\t\t\t\t\t<option value=\"\">Please choose\u2026<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Billing\" >\n\t\t\t\t\t\t\tBilling\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Meters and metering\" >\n\t\t\t\t\t\t\tMeters and metering\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Power outages\" >\n\t\t\t\t\t\t\tPower outages\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Quality of supply\" >\n\t\t\t\t\t\t\tQuality of supply\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Getting connected to the network\" >\n\t\t\t\t\t\t\tGetting connected to the network\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Supply of electricity to a home or business\" >\n\t\t\t\t\t\t\tSupply of electricity to a home or business\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Contract terms, cancellation or change\" >\n\t\t\t\t\t\t\tContract terms, cancellation or change\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Power lines and network equipment\" >\n\t\t\t\t\t\t\tPower lines and network equipment\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Customer service\" >\n\t\t\t\t\t\t\tCustomer service\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t<option value=\"Other\" >\n\t\t\t\t\t\t\tOther\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/p>\n\n\t\t\t<fieldset class=\"urc-field urc-choice\">\n\t\t\t\t<legend>Have you exhausted the complaints mechanism provided by your service provider? <span aria-hidden=\"true\">*<\/span><\/legend>\n\t\t\t\t<label><input type=\"radio\" name=\"urc_c_exhausted\" value=\"yes\" required > Yes<\/label>\n\t\t\t\t<label><input type=\"radio\" name=\"urc_c_exhausted\" value=\"no\" > No<\/label>\n\t\t\t<\/fieldset>\n\n\t\t\t<p class=\"urc-field\">\n\t\t\t\t<label for=\"urc_c_summary\">Complaint summary <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t<textarea id=\"urc_c_summary\" name=\"urc_c_summary\" rows=\"8\" required><\/textarea>\n\t\t\t<\/p>\n\n\t\t\t<p class=\"urc-field\">\n\t\t\t\t<label for=\"urc_c_files\">Attachments<\/label>\n\t\t\t\t<input type=\"file\" id=\"urc_c_files\" name=\"urc_c_files[]\" multiple accept=\".pdf,.jpg,.jpeg,.png,.doc,.docx\">\n\t\t\t\t<span class=\"urc-form-hint\">Up to three files \u2014 bills, letters, photographs. PDF, JPG, PNG or Word.<\/span>\n\t\t\t<\/p>\n\n\t\t\t<p class=\"urc-hp\" aria-hidden=\"true\">\n\t\t\t\t<label for=\"urc_c_website\">Leave this field empty<\/label>\n\t\t\t\t<input type=\"text\" id=\"urc_c_website\" name=\"urc_c_website\" tabindex=\"-1\" autocomplete=\"off\">\n\t\t\t<\/p>\n\n\t\t\t<p class=\"urc-form-actions\">\n\t\t\t\t<button type=\"submit\" name=\"urc_complaint_submit\" value=\"1\" class=\"urc-btn\">\n\t\t\t\t\tSubmit complaint\t\t\t\t<\/button>\n\t\t\t\t<span class=\"urc-form-hint\">Fields marked * are required.<\/span>\n\t\t\t<\/p>\n\t\t<\/form>\n\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Handling Procedure The URC is committed to handling all complaints fairly, efficiently, and transparently. This procedure outlines the steps consumers and electricity providers should follow when a complaint arises. Step 1 \u2014 Contact Your Electricity Provider First If there is a problem, contact your electricity provider as soon as possible to explain the issue [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":107,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":2,"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":112,"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/pages\/19\/revisions\/112"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/media\/107"}],"wp:attachment":[{"href":"https:\/\/switch.sc\/dev\/urc\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}