{"id":1284,"date":"2026-06-04T09:01:30","date_gmt":"2026-06-04T09:01:30","guid":{"rendered":"https:\/\/switch.sc\/dev\/urc\/?page_id=1284"},"modified":"2026-07-06T07:26:15","modified_gmt":"2026-07-06T07:26:15","slug":"elementor-1284","status":"publish","type":"page","link":"https:\/\/switch.sc\/dev\/urc\/index.php\/elementor-1284\/","title":{"rendered":"Consumer Rights &#038; Obligation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1284\" class=\"elementor elementor-1284\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6851cc3 e-con-full e-flex e-con e-parent\" data-id=\"6851cc3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2c8d88 elementor-widget elementor-widget-heading\" data-id=\"c2c8d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consumer Rights &amp; Obligations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c857eb elementor-widget elementor-widget-text-editor\" data-id=\"7c857eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Under the <strong>Utilities Regulatory Commission Act (2023)<\/strong>, you have the right to reliable and good quality electricity service. You also have a duty to use the electricity provided in a safe manner and for the purpose it is intended. However, you also have the responsibility to pay for the services given within the timeframe set \u2014 otherwise services can be suspended or disconnected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e9518a e-con-full e-flex e-con e-parent\" data-id=\"6e9518a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ec2596 elementor-widget elementor-widget-heading\" data-id=\"5ec2596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consumer Rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3fb19 elementor-widget elementor-widget-html\" data-id=\"1d3fb19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<style>\n.cr-section { padding: 0; }\n.cr-list { list-style: none; margin: 12px 0 0 0; padding: 0; }\n.cr-list li { display: flex; align-items: flex-start; gap: 12px; font-size: 15px; color: #333; line-height: 1.75; margin-bottom: 10px; }\n.cr-list li .num { background: #4A148C; color: #fff; border-radius: 50%; width: 28px; height: 28px; min-width: 28px; display: flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 800; margin-top: 2px; }\n.cr-list li .dot { background: #4A148C; border-radius: 50%; width: 8px; height: 8px; min-width: 8px; margin-top: 8px; }\n<\/style>\n<p style=\"font-size:15px;color:#333;margin-bottom:8px;\">A consumer of electricity has a right to:<\/p>\n<ul class=\"cr-list\">\n  <li><span class=\"num\">1<\/span><span>Access electricity of good quality.<\/span><\/li>\n  <li><span class=\"num\">2<\/span><span>Receive every month an itemized bill, indicating the units consumed, service charges and other charges.<\/span><\/li>\n  <li><span class=\"num\">3<\/span><span>Timely receipt of bills.<\/span><\/li>\n  <li><span class=\"num\">4<\/span><span>Raise a complaint concerning their bill, meter, etc.<\/span><\/li>\n  <li><span class=\"num\">5<\/span><span>Have accurate meters installed at their premises for the billing of all electricity consumed.<\/span><\/li>\n  <li><span class=\"num\">6<\/span><span>Receive information concerning power outages or other power supply interruptions that might affect them.<\/span><\/li>\n  <li><span class=\"num\">7<\/span><span>Complain to URC if their electricity complaint is not resolved by their Service provider.<\/span><\/li>\n<\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32c9b31 e-con-full e-flex e-con e-parent\" data-id=\"32c9b31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a0eff4 elementor-widget elementor-widget-heading\" data-id=\"6a0eff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Obligations of Electricity Consumers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8926c7 elementor-widget elementor-widget-html\" data-id=\"f8926c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<style>\n.cr-section { padding: 0; }\n.cr-list { list-style: none; margin: 12px 0 0 0; padding: 0; }\n.cr-list li { display: flex; align-items: flex-start; gap: 12px; font-size: 15px; color: #333; line-height: 1.75; margin-bottom: 10px; }\n.cr-list li .num { background: #4A148C; color: #fff; border-radius: 50%; width: 28px; height: 28px; min-width: 28px; display: flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 800; margin-top: 2px; }\n.cr-list li .dot { background: #4A148C; border-radius: 50%; width: 8px; height: 8px; min-width: 8px; margin-top: 8px; }\n<\/style>\n<p style=\"font-size:15px;color:#333;margin-bottom:8px;\">A consumer (user) of electricity has an obligation to:<\/p>\n<ul class=\"cr-list\">\n  <li><span class=\"num\">1<\/span><span>Promptly pay for the electricity that they use.<\/span><\/li>\n  <li><span class=\"num\">2<\/span><span>Use URC-certified wiremen for installing electricity at their homes or premises.<\/span><\/li>\n  <li><span class=\"num\">3<\/span><span>Use electricity safely in order to avoid accidents or death.<\/span><\/li>\n  <li><span class=\"num\">4<\/span><span>Report broken wires, spoilt transformers, loose connections and other dangerous situations to the Utility.<\/span><\/li>\n<\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39b8448 e-con-full e-flex e-con e-parent\" data-id=\"39b8448\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2116de4 elementor-widget elementor-widget-heading\" data-id=\"2116de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Electricity Providers Are Required To<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05b7bc3 elementor-widget elementor-widget-html\" data-id=\"05b7bc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.cr-list{list-style:none;margin:12px 0 0 0;padding:0}\n.cr-list li{display:flex;align-items:flex-start;gap:10px;font-size:15px;color:#333;line-height:1.75;margin-bottom:10px}\n.cr-list li .dot{background:#4A148C;border-radius:50%;width:8px;height:8px;min-width:8px;margin-top:8px;flex-shrink:0}\n<\/style>\n<ul class=\"cr-list\">\n  <li><span class=\"dot\"><\/span><span>Provide you with fair contracts with clear terms and conditions so you can fully understand the electricity offer.<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>Notify you if they change your contract including the cost of your electricity.<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>Provide clear information on your bill.<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>Tell you about your right to complain if you have problems with your electricity service.<\/span><\/li>\n<\/ul>\n<p style=\"font-size:15px;color:#333;margin-top:12px;\">You also have a right to fair and honest dealings with your supplier. Electricity suppliers, like all businesses, must comply with laws governing their sector.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8f4ee3 e-con-full e-flex e-con e-parent\" data-id=\"c8f4ee3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-041d1c7 elementor-widget elementor-widget-heading\" data-id=\"041d1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">As a Customer, You Are Responsible For<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba79450 elementor-widget elementor-widget-html\" data-id=\"ba79450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.cr-list{list-style:none;margin:12px 0 0 0;padding:0}\n.cr-list li{display:flex;align-items:flex-start;gap:10px;font-size:15px;color:#333;line-height:1.75;margin-bottom:10px}\n.cr-list li .dot{background:#4A148C;border-radius:50%;width:8px;height:8px;min-width:8px;margin-top:8px;flex-shrink:0}\n<\/style>\n<ul class=\"cr-list\">\n  <li><span class=\"dot\"><\/span><span>Providing open and convenient access to read and maintain your electricity meters.<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>Providing notice of when you are moving house.<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>Advising your supplier if you are using the electricity provided differently \u2014 for example, if you start running a small business from your home.<\/span><\/li>\n<\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed0ee6a e-con-full e-flex e-con e-parent\" data-id=\"ed0ee6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ccaadf elementor-widget elementor-widget-heading\" data-id=\"2ccaadf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understanding Your Electricity Bill<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3d1370 elementor-widget elementor-widget-html\" data-id=\"c3d1370\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.cr-list{list-style:none;margin:12px 0 0 0;padding:0}\n.cr-list li{display:flex;align-items:flex-start;gap:10px;font-size:15px;color:#333;line-height:1.75;margin-bottom:10px}\n.cr-list li .dot{background:#4A148C;border-radius:50%;width:8px;height:8px;min-width:8px;margin-top:8px;flex-shrink:0}\n<\/style>\n<p style=\"font-size:15px;color:#333;margin-bottom:8px;\">The electricity provider will either send your bills via post or hand-deliver it to your premises every month. The following information should be recorded on your bill:<\/p>\n<ul class=\"cr-list\">\n  <li><span class=\"dot\"><\/span><span>Your name and address<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>Your electricity meter number<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>How much you need to pay (including any credits or money owed from previous bills) and when you need to pay it by<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>The billing period (the period in which you used the electricity you are being charged for)<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>The meter readings used to calculate the amount of electricity consumed during the billing period (measured in kilowatt hours or kWh). If your bill is based on an estimate, this should be clearly marked on the bill.<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>The amount you are being charged for each kilowatt hour (kWh) of electricity<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>The demand charge for the billing period (a fixed charge for supplying your property with electricity, not based on how much electricity you use)<\/span><\/li>\n  <li><span class=\"dot\"><\/span><span>Any other fees or charges being applied<\/span><\/li>\n<\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07d8631 e-con-full e-flex e-con e-parent\" data-id=\"07d8631\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b59a805 e-flex e-con-boxed e-con e-child\" data-id=\"b59a805\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b578696 elementor-widget elementor-widget-text-editor\" data-id=\"b578696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>NOTE:<\/strong> If you have a Renewable Energy system, you should also be provided with information about your energy production \u2014 either on your PUC bill or as a separate document.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Consumer Rights &amp; Obligations Under the Utilities Regulatory Commission Act (2023), you have the right to reliable and good quality electricity service. You also have a duty to use the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-1284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/pages\/1284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/comments?post=1284"}],"version-history":[{"count":9,"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/pages\/1284\/revisions"}],"predecessor-version":[{"id":1589,"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/pages\/1284\/revisions\/1589"}],"wp:attachment":[{"href":"https:\/\/switch.sc\/dev\/urc\/index.php\/wp-json\/wp\/v2\/media?parent=1284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}